This Privacy Policy is a legally binding document between you and Marketplace Mitra (both terms defined below). The terms of this Privacy Policy will be effective upon your acceptance of the same (directly or indirectly in electronic form, by clicking on the “I accept” tab or by use of the website or by other means) and will govern the relationship between you and us for your use of the website (“Website”).

This document is published in compliance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, which govern the collection, use, storage, and transfer of sensitive personal data or information.

Please read this Privacy Policy carefully. By accessing or using the Website, you confirm that you have read, understood, and agreed to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use this Website.

By providing us your information or by making use of the facilities provided by the Website, you hereby consent to the collection, storage, processing and transfer of any or all of your Personal Information and Non-Personal Information by us as specified under this Privacy Policy. You also acknowledge and agree that the collection, use, storage, and transfer of your information will not result in any loss or unlawful benefit to you or any third party. 

User Information

To access certain services available on our Website, users may need to submit specific details during the registration process, including but not limited to: 

• Customer Name
• Email Address
• Contact Number
• Business Information
• Billing Details
• PIN Code
• Password
• Payment Information
• Marketplace-related Data
• Or any other information required for service activation

The information supplied by users enables us to improve our services and provide a smooth and user-friendly experience. All required information is service dependent and may be used by Marketplace Mitra to maintain, protect and improve its services, develop new solutions, and enhance platform functionality.

Such information will not be considered sensitive if it is freely available and accessible in the public domain or furnished under the Right to Information Act, 2005 or any other applicable law currently in force.

Cookies

To enhance the performance and user experience of the Website, we may use cookies or similar technologies to gather information and assign a unique User ID to each visitor for analyzing user interests and preferences. 

Unless you voluntarily identify yourself (through registration, login, or form submission), we may not know who you are, even if we assign a cookie to your device. A cookie cannot read data from your hard drive.

Our advertisers or analytics partners may also assign their own cookies to your browser, which is beyond our control.

Our web servers may automatically collect limited information about your device’s internet connection, including your IP address, browser type, device type, and browsing activity. This information helps us:

• Deliver web pages effectively
• Improve platform performance
• Understand user behavior
• Analyze website traffic
• Customize user experience
• Improve service quality

Your IP address cannot be used to personally identify you. 

Links To Other Sites

Our Privacy Policy applies only to Marketplace Mitra and its official Website. The Website may contain links to third-party websites or external platforms that are beyond our control.

We are not responsible for the privacy practices, content, or security of such third-party websites. Users are advised to review the privacy policies of external websites before sharing any information.

Information Sharing

Marketplace Mitra does not sell, trade, or rent users’ personal information to third parties.

However, we may share information under the following circumstances:

(a) Legal Compliance

When required by law, court order, governmental authority, or regulatory body for the purpose of:

• Verification of identity
• Prevention or detection of cyber incidents
• Investigation of unlawful activities
• Enforcement of applicable laws
• Protection of rights and safety

Such disclosures are made in good faith and when reasonably necessary under applicable legal obligations.

(b) Service & Operational Support

We may share information with our employees, affiliates, service providers, technical partners, payment gateways, or associated companies for processing personal information on our behalf.

These parties are required to process information in accordance with this Privacy Policy and maintain appropriate confidentiality and security standards.

Information Security

We take appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of data.

These security practices include:

• Internal reviews of data collection and storage practices
• Secure databases and servers
• Password-protected systems
• Firewall protection
• Restricted access controls
• Appropriate encryption practices

All information collected through the Website is securely stored within controlled systems.

However, no system of online transmission or electronic data storage can guarantee absolute security.

 While we strive to protect your information, we cannot guarantee absolute security of data transmitted over the internet.

As the internet continues to evolve, Marketplace Mitra may update this Privacy Policy from time to time to incorporate necessary changes and improvements. Any updates will remain consistent with the principles under which the information was originally collected.

Access To Our Services

Marketplace Mitra does not provide users with the equipment or internet connection required to access its services. Users are responsible for all third-party charges related to accessing the Website, including internet service provider fees and mobile data charges.

We reserve the right to modify, suspend, or discontinue any part of our services temporarily or permanently without prior notice.

We may also restrict, suspend, or terminate access to our services if users violate applicable terms, misuse the platform, or engage in unauthorized activities.

Marketplace Mitra shall not be liable for any interruption, suspension, or discontinuation of services.

Grievance Redressal

Redressal Mechanism: Any complaints, abuse reports, concerns regarding content, privacy, or breach of terms should be immediately reported to us at:

info@sagarinfotech.com